Frequently Asked Questions
What payment methods are accepted?
We accept PayPal, bank transfer, and PIX for your convenience.
Can I get a refund if I change my mind after purchasing a service?
Absolutely! You have 7 days after purchase to ask for your money back.
After payment, how long do I have to fill out the Form?
Take your time! You have 7 days to complete your form after it lands in your inbox.
How does the personalised skincare guide work?
Our personalised skincare guide is tailored to your individual needs, preferences, and lifestyle.
After completing a form, we'll analyse your answers and create a customised guide that includes product recommendations, skincare routine, personalised advices and much more so you can achieve your best skin.
Will I need to buy new skincare products?
Not necessarily! We’ll incorporate any suitable products you already own into your new skincare routine whenever possible.
For how long do I have access to my Personalised Skincare Guide?
Your Guide is available for 30 days via email and can be saved on your devices for anytime reference.
What if I encounter issues with my new skincare routine?
I’ve got your back! Enjoy 6 months of virtual support after your purchase.
What can I expect from a 1:1 online skin consultation?
During your 1:1 skin consult, you will have the opportunity to speak directly with our skincare expert. She will analyze your skin, answer any questions you have, and provide you with personalised recommendations for your skincare routine.
What platform is used for the Online Consult, and what is its duration?
Choose between Google Meet or Skype for a 60-minute deep dive into your skincare needs.
Can I reschedule an Online Consult?
Sure, life happens! Reschedule up to 24 hours before the Consult via WhatsApp or e-mail.
Do you offer gift cards?
Yes, we do! Our gift cards can be purchased on our website and can be redeemed for a personalised skincare guide.